Vealthx

About Vealthx

Access to the Vealthx website is provided by Vealthx& Cettlx Services Pvt. Ltd and its affiliates, including their officers, directors, managing directors, partners, and employees.

SEBI Registered Investment Adviser (RIA): Vealthx is registered with the Securities and Exchange Board of India under the SEBI (Investment Advisers) Regulations, 2013. Registration No.: INA000020633. Investments in securities markets are subject to market risks. Please read all related documents carefully before investing. You can verify our registration on the official SEBI website. A copy of our SEBI Registration Certificate is available here [link to certificate].

Technology Platform: The "Vealthx Website" and mobile application (collectively, the "Platform") are technology platforms that help individuals discover, consolidate, and manage their financial, legal, insurance, and credit-related data by integrating with authorized third-party service providers and aggregators. Any personalized investment advice is provided only after onboarding, risk profiling, and execution of the Client Agreement; all preonboarding content is educational.

The "Vealthx Website" refers to the website available to the general public at Vealthx.com and select other domains.

Certain legal, or insurance-related information may be provided through independent third-party experts under separate Engagement Agreements. Vealthx itself does not hold licenses for insurance distribution, legal practice, or tax advisory, and any such services shall be rendered exclusively by duly qualified and regulated professionals engaged through the Platform.

Important Distinction:

The technology platform services (e.g., data consolidation, account tracking) are distinct from our Investment Advisory services. While they may be offered on the same platform, any personalized investment advice is provided only after you have formally onboarded as a client, completed risk profiling, and executed a separate Client Agreement.

The following Terms and Conditions govern the use of Vealthx’s platform and services. By using the Platform, you acknowledge that Vealthx provides services on a best-effort basis, subject to applicable regulations, and does not guarantee outcomes. Please read these Terms carefully.

Definitions. "Company", "we", "us", "our" means Vealthx & Cettlx Services Pvt. Ltd. (Vealthx), CIN [ -- ], Registered Office: [address].. "User", "you", "your" means the person who creates an account or uses the Services. "Personal Data" means any data relating to an identified or identifiable individual. "ThirdParty Sources" means banks, NBFCs, insurers, registrars, regulators, Account Aggregators, credit bureaus, KYC repositories and other regulated or lawful data sources. "Reports" means outputs generated by the Services, including asset discovery results and summaries. "Experts" means independent professionals (legal, tax, financial, valuation, recovery) engaged via the Services. "Engagement Agreement" means any separate written/signed scope for expert/professional services. "Consent" means the digital record of your consent (including timestamp, IP, device identifiers, scope, and purpose) "Account Aggregator (AA)" means an RBIregulated NBFCAA used to fetch financial information with your explicit consent. "Platform Communications" means service, transactional, and security messages sent via email, SMS, WhatsApp, inapp, or calls.

Details of Services Provided to Investors

As stated in About Vealthx, Vealthx is a SEBI-registered Investment Adviser (INA000020633). In compliance with SEBI (Investment Advisers) Regulations, 2013, Vealthx shall provide the following services to its clients:

Onboarding of Clients :

Execution and sharing of the client agreement in prescribed format. Completion of Know Your Customer (KYC) requirements of clients as per SEBI guidelines.

Disclosures to Clients :

Full disclosure of Vealthx’s business model, affiliations, fee structure, and compensation arrangements in the client agreement. Vealthx shall not access or control client accounts or holdings for providing advice. Disclosure of the client’s risk profile and suitability assessment prior to rendering investment advice. Investment advice shall be provided only on the basis of the client’s risk profile, financial goals, and suitability.

Scope of Advice :

All investment advice is independent, unbiased, and fee-only, with no commissions or inducements received from third-party product providers. Vealthx shall maintain transparency and fairness in all dealings with clients. Advice will be communicated through digitally recorded media (inapp notes, email, or recorded calls) and retained as per Clause 26.

Vealthx provides advisory services only in its capacity as a SEBI-registered Investment Adviser, and may collect advisory fees directly from clients under this model. Vealthx and its representatives do not distribute, solicit, or sell third-party financial products. Any third-party services or products are offered directly by the respective service providers under their own terms. Vealthx may facilitate access to such providers through its platform and may collect platform/service charges for such facilitation, but it does not collect fees on behalf of, or for, third-party product/service execution.

Grievance Redressal Mechanism

In case of any grievance/complaint, investors should first approach Vealthx (Investment Adviser) through the designated Grievance Officer and ensure that the grievance is resolved within 30 days.

If the investor’s complaint is not redressed satisfactorily, they may escalate the complaint to SEBI through its centralized web-based complaints redressal system SCORES (https://scores.sebi.gov.in/)

For physical complaints, investors may also send their grievances to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India (SEBI),
SEBI Bhavan, Plot No. C4-A, G Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051.

Acceptance of Terms & Electronic Consent

By accessing or using the Vealthx website or mobile application, creating an account, logging in with your credentials, clicking “I Agree,” or otherwise using any services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. Do not access or use the Services if you do not agree. Contracts and e-signatures are valid under the IT Act, 2000. You may withdraw consent at any time. We will inform you of consequences before withdrawal takes effect.

You consent to enter into and execute contracts electronically. Your click-through acceptance, account creation, or continued use constitutes your electronic signature and acceptance of these Terms. We may record and retain proof of consent (including timestamp, IP address, device/browser identifiers).

If you access the Services on behalf of a company or other entity, you represent that you are authorized to bind that entity, and “you” will refer to that entity. Access to and use of the Services is conditioned on acceptance of these Terms.

3.1 Eligibility & Authority

You represent that you are at least 18 years of age and legally capable of entering into binding contracts under Indian law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 (including minors) may not use the Services. If you access the Services on behalf of an entity, you represent that you are authorized to bind such entity to these Terms.

3.2 Payments & Gateway Consent

By initiating a payment on the Platform, you authorize our payment processors (including Razorpay Software Private Limited) to process, facilitate, and settle payments on our behalf. You consent to the sharing of limited billing information (name, email, phone, and billing address) with such processors for payment processing and fraud prevention. Vealthx (Cettlx Services Pvt. Ltd.) does not collect or store card numbers, CVV, PIN, OTP, UPI PIN, or net-banking credentials.

Information Made Available Through This Service

You are permitted to store, display, analyze, modify, reformat, and print the information made available to you via these services only for your own use.

You are NOT permitted to:

Share, Publish, transmit, or reproduce or redistribute this information to any third party without express written consent
Alter, obscure, or remove any copyright, trademark, or other notices
Misuse or misrepresent any data or content
Access, store or process data for commercial purposes

Vealthx reserves the right to add, modify, or remove any information at any time. These Terms do not transfer or grant any rights other than those specifically described herein.

You are required to read and abide by any additional terms concerning information obtained from specific third-party providers.

No Warranties Made as to Content

Vealthx makes no warranty, express or implied, concerning this service. The services are provided on an "AS IS" basis at your sole risk.

Vealthx expressly disclaims any implied warranty of merchantability or fitness for a particular purpose, including any warranty for:

Correctness, quality, accuracy, completeness
Reliability, performance, timeliness
Continued availability

Neither Vealthx nor any third-party providers have responsibility to maintain data and services or supply corrections, updates, or releases. Availability is subject to change without notice.

5.1 Third-Party Data Disclaimer

Certain information or data made available on the Platform is sourced from third-party service providers, such as credit bureaus, banks, insurance companies, asset repositories, regulators, and other authorized financial or legal aggregators. Such data is provided strictly on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.

Vealthx does not guarantee and expressly disclaims all liability for the accuracy, adequacy, completeness, reliability, or timeliness of any third-party data. Any reliance you place on such information is entirely at your own risk. Vealthx shall not be responsible or liable for any errors, omissions, delays, discrepancies, or interruptions in third-party data, or for any actions taken based on such data.

Vealthx only passes through third-party data without altering its substantive content, except for limited reformatting or structuring required for display on the Platform.

5.2 MCA / IEPF Unclaimed Shares Data

Certain information displayed on the Platform, including details of unclaimed dividends and shares, is sourced from statutory filings made by companies with the Ministry of Corporate Affairs (MCA) and the Investor Education and Protection Fund (IEPF). Such information qualifies as public, non-sensitive data created with public funds and is made available under the Government Open Data License – India (GODL–India).

Vealthx displays this data on a search basis only for individual users after secure login, with proper attribution and disclaimers. Vealthx does not alter the substantive content of such data, except for formatting for display.

For processing of any claim relating to unclaimed shares/dividends, Vealthx may facilitate user connections to independent third-party experts (such as Share Samadhan) under a separate Engagement Agreement. Vealthx itself does not undertake filing, representation, or recovery of unclaimed shares, and shall not be liable for the outcome or success of such claims.

No Liability for Content or Use

Vealthx shall have no liability to you or third parties for:

Failure of connection or communication services
Interruption or disruption of access
Erroneous communications
Correctness, quality, accuracy, timeliness, reliability of data
Delays, omissions, or interruptions in service delivery
Failure or delay in transaction execution

In no event will Vealthx be liable for any special, indirect, incidental, or consequential damages which may be incurred from using the data or services, even if Vealthx has been advised of the possibility of such damages. Use of this platform is at your own risk. For limitations of liability, please see Clause 6.1 below.

6.1. Limitations of Liability

To the maximum extent permitted under Applicable Law, Vealthx, its affiliates, directors, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, exemplary, punitive, or special damages (including loss of profits, data, goodwill, or other intangible losses) arising out of or in connection with your access to, use of, or reliance on the Platform, its content, or services.

You expressly acknowledge and agree that Vealthx’s aggregate liability, whether in contract, tort (including negligence), or otherwise, shall in no event exceed the total fees actually paid by you to Vealthx for the specific services giving rise to such claim.

Vealthx shall not be liable for any errors, inaccuracies, omissions, or delays in data provided by third-party service providers or aggregators, nor for any reliance placed by you on such third-party data.

No matter what happens, the maximum amount Vealthx could ever be required to pay you will not be more than the total fees you paid us in the last 12 months before the issue occurred.

System Outages and Limitations

Due to high Internet traffic, transmission problems, systems capacity limitations, and other issues, you may experience:

Difficulty accessing the website
Communication problems through Internet or electronic services
System outages or slowdowns
Capacity limitations

Any computer system or electronic device can experience unanticipated outages, slowdowns, or capacity limitations. We work to minimize disruption but cannot guarantee uninterrupted access. These outages are covered under the Force Majeure provisions in Clause 21.1.

No Financial, Legal or Tax Advice

Investments in securities markets are subject to market risks (see About Vealthx for SEBI registration details). The content on this Platform is for informational purposes only and shall not be construed as personalized investment, legal, or tax advice.

This material is NOT:

A recommendation or solicitation;
An offer to buy or sell securities;
Personalized investment advice;
A trading strategy recommendation;
Financial, legal, or tax advice.

8.1. Product Risk Disclaimer

Certain transactions involving futures, options, high-yield securities, or other complex financial products carry substantial risk and are not suitable for all investors. You are solely responsible for evaluating the appropriateness of any action based on the information provided.

8.2. Nature of Investment Advice

The content on this website/app may include general information about investment strategies, financial products, or market trends. However, such content shall not be construed as personalized investment advice. Vealthx does not guarantee the suitability or appropriateness of any investment strategy for your individual financial circumstances.

You are solely responsible for making your own investment decisions. Any investment decisions you take are at your own risk, and Vealthx shall not be responsible or liable for any direct or indirect losses, damages, or shortfalls arising from such decisions.

8.3. Tax Disclaimer

Vealthx does not provide tax advice. Clients are solely responsible for understanding and complying with applicable tax laws and should consult independent tax professionals for any tax-related implications of their investment decisions. Any tax consequences arising from investments shall be the sole responsibility of the client.

No Determination of Suitability

Making data and services available does not constitute a recommendation that you enter into any particular transaction or represent that any product is suitable for you. For detailed investor responsibilities, please see Clause 25.

Many products involve significant risks. You should not enter into transactions unless you have:

Fully understood all risks
Independently determined transactions are appropriate for you

Risk discussions herein should not be considered disclosure of all risks. You should consult your business advisor, attorney, tax and accounting advisors concerning contemplated transactions.

User Content

The website may enable you to transmit, post, or make available text, photos, videos, links, information, ideas, suggestions, and other materials ("User Content").

License Grant:

By uploading or posting content, you grant Vealthx a worldwide, royalty-free license to use, reproduce, transmit, publish, and display such User Content only to the extent necessary to operate, improve, or provide the Services. This license does not apply to your Personal Data, which shall be collected, processed, stored, and shared strictly in accordance with our Privacy Policy and in compliance with the Digital Personal Data Protection Act, 2023.

You are solely responsible for User Content and represent that you:

Have permission to post the content
Have all necessary rights
Content is complete, accurate, and not fraudulent
Content doesn't violate any laws or third-party rights

Rules for User Content:

Must comply with acceptable use policy - No obscene, illegal, defamatory, harassing content
Must be yours - You created it or have permission
Must be accurate and truthful - No impersonation or fraudulent content
No sensitive information - Avoid personal information like Aadhaar, credit card numbers
Not commercial - No advertisements or commercial content.

You remain solely responsible for your User Content. Any liabilities or claims arising from User Content will be subject to the indemnity provisions set out in Clause 22.1 (Indemnity).

Acceptable Use Policy

You accept sole responsibility for all activities using the website. You may NOT:

• Use unauthorized technology to access the website or systems

• Use robots, spiders, or automated systems to gather information

• Reverse engineer, decompile, or disassemble any website portion

• Introduce viruses or harmful computer code

• Attempt unauthorized access to networks or user accounts

• Encourage criminal conduct or civil liability

• Harass, abuse, stalk, threaten, or defame others

• Engage in unlawful, fraudulent, or deceptive activities

• Damage, disable, or impair servers or networks

• Reproduce, modify, or exploit the service without consent

• Violate these Terms and Conditions

11.1 Prohibited Transactions

You shall not use the Platform to engage in any unlawful or high-risk transactions, including but not limited to: gambling, betting, sweepstakes or games of chance; sale/purchase of prohibited items; money-laundering or fraudulent schemes; virtual currencies in violation of law; pyramid/ponzi schemes; or any activity barred under applicable Indian laws, RBI/SEBI regulations, or payment-scheme rules.

Third Party Sites and Links

The Platform may contain links to third-party websites or services provided for your convenience. Vealthx does not control, endorse, sponsor, or assume responsibility for:

The content, accuracy, or reliability of such websites;
The availability, suitability, or appropriateness of products or services offered there;
The privacy, security, or data handling practices of third parties.

Accessing third-party sites is at your own risk. We encourage you to review their separate terms of use and privacy policies before engaging with them.

Consent for Data Access and Sharing

By using Vealthx, you provide informed, specific, and voluntary consent to:

Fetch your financial, insurance, and credit-related information from authorized Account Aggregators, credit bureaus, insurers, and banks;
Share your data with trusted service providers (including payment processors such as Razorpay Software Private Limited, KYC agencies, credit information companies, telecom providers, and Account Aggregators) strictly for the purpose of delivering the services you request.

Withdrawal of Consent: You may revoke your consent at any time by writing to support@vealthx.com. Revocation may limit or disable certain functionalities of the Services. Upon withdrawal, Vealthx will cease further processing of your data, except where retention is required by law or regulatory authorities.

Privacy and Data Protection

Vealthx (Cettlx Services Pvt. Ltd.,) is a Data Fiduciary and you are the Data Principal under the Digital Personal Data Protection Act, 2023 (DPDP Act).

Your rights as a Data Principal include:

Right to access personal data processed by us
Right to correction or erasure of inaccurate or outdated data
Right to nominate an authorized representative in case of incapacity
Right to file a complaint with the appropriate authority

Vealthx ensures strict compliance with the DPDP Act, 2023 and shall:

Personal Data is collected and shared only as per the consents given under Clause 13, and processed in compliance with the DPDP Act, 2023.
Share your data with third-party partners strictly for providing the specific services you have requested and only with your explicit and informed consent.
Implement appropriate technical and organizational measures (including encryption, access controls, and audit mechanisms) to ensure security and prevent unauthorized access, misuse, alteration, or disclosure of personal data.
Retain your personal data only for as long as it is necessary for the specified purposes, after which it shall be erased or anonymized.
Ensure that if data is transferred or stored outside India, it is done in compliance with the DPDP Act, and you will be informed in advance where required. Where possible, Vealthx will ensure data is processed and stored within India in compliance with RBI and SEBI guidelines.

Vealthx maintains a list of all third-party processors and service providers with whom data may be shared, including but not limited to Razorpay (payment processing), Account Aggregators (RBI-licensed NBFC-AA), KYC verification agencies, credit bureaus, insurers, and telecom service providers. This list may be updated from time to time and will be made available to Users upon request. For more details, please refer to our Privacy Policy.

Services Offered

As explained in About Vealthx and Clause 1, our technology/facilitation services are distinct from regulated investment advisory services. Vealthx provides a digital platform to help clients discover, consolidate, and manage their financial, legal, insurance, and credit-related data. Vealthx does not solicit, distribute, or sell any third-party financial, insurance, or legal products. Any introductions made through the Platform are for facilitation only, and users contract directly with such third parties under their own terms.

In addition, Vealthx, through its SEBI registration as an Investment Adviser (IA), offers financial advice and guidance services to clients seeking to achieve their financial goals.

These services are offered strictly on a fee-only basis, which means that Vealthx and its representatives do not receive commissions, referral fees, or any other form of compensation from third-party companies, financial institutions, or product manufacturers.

Any advice, guidance, or recommendations provided are therefore independent and free from conflict of interest.

15.1 Unclaimed Asset Facilitation

For certain services such as unclaimed bank accounts, unclaimed insurance proceeds, dormant mutual funds, unclaimed GST credits, or unclaimed EPF balances, Vealthx may charge a one-time facilitation fee for connecting you with third-party experts or service providers.

The actual resolution of claims, filings, or recovery of such assets shall be carried out exclusively by the engaged third-party experts under a separate Engagement Agreement between you and such third party.

Additional professional charges, statutory fees, or expenses (if any) applicable to such recovery shall be payable directly to the concerned third party, and Vealthx shall have no responsibility or liability for the scope, quality, or outcome of such services. Vealthx’s role is limited to providing access and coordination with third-party experts; we do not provide legal, tax, or regulatory representation for such claims.

Vealthx does not provide tax filing or tax representation services. Clients must engage independent tax professionals for such requirements. Recovery of unclaimed assets depends on statutory authorities and third-party service providers. Vealthx does not guarantee outcomes, timelines, or success of such claims.

Client Agreement and Onboarding

To avail our investment advisory services, you must first:

Execute our Client Agreement – This legally binding agreement sets out the scope of services, fees payable, terms of engagement, and our obligations and responsibilities as your Investment Adviser.
Complete Know Your Customer (KYC) requirements – You are required to submit valid identification and other details as per applicable laws and SEBI regulations.
Fill in the Risk Profile Questionnaire – This enables Vealthx to assess your financial situation, investment objectives, and risk tolerance, to ensure advice provided is suitable and appropriate for you.

Services shall be provided only upon completion of the above onboarding steps, and Vealthx reserves the right to refuse or discontinue services in case of non-compliance.

16.1 Service Fulfilment (Digital)

Vealthx provides digital/technology-enabled advisory services only; no physical goods are shipped. Services are deemed delivered upon (i) successful onboarding and execution of the Client Agreement, and (ii) provision of advisory services/reports/consultations via the Platform or approved channels.

Payments & Processing

Payment Authorization

By initiating a payment on the Platform, you authorize our designated payment processors (including Razorpay Software Private Limited or any other RBI-authorized entity) to process, facilitate, and settle payments on our behalf.

Information Sharing

You consent to the sharing of limited billing information (name, email, phone, billing address) with payment processors for the purposes of processing, settlement, and fraud prevention.

Data Security

All payments are processed via PCI-DSS compliant payment gateways. Vealthx (Cettlx Services Pvt. Ltd.) does not collect or store sensitive payment data, including full card numbers, CVV, PIN, OTP, UPI PIN, or net-banking credentials. Payment confirmations/receipts and GST invoices will be issued electronically after successful payment.

Recurring Payments / Auto-Debit

If you opt for recurring billing (e.g., UPI AutoPay/eNACH), you authorize periodic charges to your selected payment method as per the mandate/consent shown at checkout.

Cancellation of Mandate: You may cancel recurring payments at any time by:(i) using your UPI app or net banking portal,(ii) contacting your bank directly, or(iii) writing to support@vealthx.com at least 48 hours before the next billing date. Upon cancellation, no further charges will be applied. Already collected fees for services rendered remain non-refundable except as required by law.

Taxes & Invoicing

All fees are exclusive of applicable taxes (including GST). Tax invoices will be issued by Cettlx Services Pvt. Ltd. and shared electronically to your registered email. Clients are responsible for payment of applicable taxes, duties, levies, or other charges.

17.1 Refunds, Cancellations & Chargebacks

Refunds

Refunds, if applicable, will be processed only for services not yet rendered and strictly in accordance with SEBI (Investment Advisers) Regulations, 2013 and related circulars.
Refunds for facilitation services (such as unclaimed asset facilitation under Clause 15.1) shall be governed by the respective Engagement Agreement with third-party experts.
Vealthx’s one-time facilitation fee is Strictly non-refundable once the referral or introduction to the third party has been completed, irrespective of the outcome or success of the claim.
Refunds shall be credited only to the original payment method/bank account from which payment was received.
Processing timelines may take up to 30 working days, subject to banking and payment network rules.

Cancellations

Services may be cancelled prior to their delivery. Once services have been rendered (advice, reports, consultations), cancellations will not be permitted.

Chargebacks

You agree not to raise a chargeback without first contacting Vealthx to resolve the issue.
If a chargeback is raised, Vealthx may suspend Services pending resolution and will provide supporting evidence to the payment processor.
Any fees, penalties, or losses arising from unfounded or fraudulent chargebacks may be recovered from you.

Advance Fees

In compliance with SEBI (Investment Advisers) Regulations, Vealthx shall not collect advisory fees in advance for a period exceeding six months.

Confidentiality & Cybersecurity

Confidentiality of Information

Vealthx understands the importance of protecting your financial and personal information. We will not disclose such information to any third party except: (a) where required by law, regulation, or regulatory authority; (b) with your explicit consent; or (c) as permitted under our Privacy Policy.

Data Security Commitments

Vealthx implements industry-standard technical and organizational measures (including encryption, access controls, and monitoring) to safeguard your information against unauthorized access, misuse, alteration, or disclosure. Despite these measures, no system is completely secure. Vealthx shall not be responsible for unauthorized access, breaches, or incidents arising from third-party networks, telecom providers, payment gateways, or account aggregators beyond our reasonable control.

User Responsibilities

You are solely responsible for maintaining the confidentiality of your login credentials (username, password, PIN, OTP, etc.) and for all activities under your account. By using the Platform, you agree to:

Use strong and unique passwords and keep them confidential;
Keep your device, operating system, and browser updated with the latest security patches;
Maintain updated antivirus/anti-malware protection;
Avoid accessing the Platform on shared, public, or unsecured networks;
Immediately notify Vealthx if you become aware of unauthorized access or misuse of your account.

Cybersecurity Disclaimer

Vealthx shall not be liable for any losses, damages, or unauthorized transactions resulting from Compromised user devices due to malware, phishing, or hacking, Insecure networks, browsers, or applications used to access the Platform, Negligence in protecting login credentials or device security.

Monitoring & Profiling

Monitoring Rights

Vealthx reserves the right (but has no obligation) to monitor, scan, intercept, review, analyze, record, store, or remove any activity or User Content on the Platform. Monitoring may be conducted manually, automatically, or by other lawful means.

Purposes of Monitoring

Monitoring may be undertaken for: • Regulatory and legal compliance; • Fraud detection and prevention; • Service quality, security, and performance improvement; • Analytics, diagnostics, and personalization of services.

Automated Decision-Making & Profiling

Where permitted by law, Vealthx may use automated tools, including profiling, to personalize or enhance services. However, no decision with significant legal or financial effects will be made solely through automated processing without appropriate human review.

Data Handling

Any monitoring data will be collected, stored, and processed in accordance with our Privacy Policy.

User Acknowledgement

By using the Platform, you acknowledge and agree that your use of the Services may be subject to monitoring and analysis. Such monitoring does not create any obligation on Vealthx to actively supervise all user activity.

Conflict of Interest

Vealthx and its directors, officers, and employees shall act in a fiduciary capacity at all times. Any conflict of interest, whether direct or indirect, shall be fully disclosed to clients at the time of providing advice. Vealthx shall not derive any benefit, monetary or otherwise, from the advice given, except the disclosed advisory fee.

Termination and Suspension

We may suspend, limit, or terminate your access to the Platform if you breach these Terms, we suspect misuse or fraud, or if required by law or partner request. In addition, Vealthx reserves the right to terminate its services to any client at any time, for any reason, at its sole discretion.

Written notice of termination will be provided to you, and any fees paid for services not yet rendered will be refunded. All obligations that are by their nature intended to survive termination (including confidentiality, limitation of liability, indemnity, and governing law) shall continue in effect.

For Investment Advisory Services, termination, refunds, and record-keeping will be strictly governed by the SEBI (Investment Advisers) Regulations, 2013 and the executed Client Agreement.

21.1. Force Majeure

Vealthx shall not be held responsible or liable for any failure, delay, or interruption in performance of its obligations under these Terms if such failure or delay is due to events beyond its reasonable control (“Force Majeure Events”).

Force Majeure Events include, but are not limited to:

Natural disasters (floods, earthquakes, storms, fire)
Pandemics, epidemics, or public health emergencies
War, terrorism, civil unrest, or riots
Strikes, labour disputes, or industrial action
Government orders, regulations, or restrictions
Failure, breakdown, or unavailability of telecommunications, internet, power supply, or third-party services (including payment gateways, account aggregators, banks, or data providers)
cyberattacks, system hacks, or malicious software, planned maintenance or unexpected outages in cloud service providers.

During such Force Majeure Events, Vealthx’s obligations shall be suspended for the duration of the disruption. Vealthx shall make reasonable efforts to resume services as soon as practicable, but shall not be liable for any losses or damages suffered by Users due to such delay or non-performance.

Changes to Terms and Conditions

We may update, modify, or revise these Terms and Conditions at any time.

Notification of Changes: For material changes, we will notify you via email, in-app notification, or website notice prior to such changes taking effect.
Deemed Consent: Your continued access or use of the Platform after the effective date of such changes shall be deemed to constitute your acceptance of the revised Terms and Conditions.
Right to Discontinue: If you do not agree with the revised Terms, you must discontinue using the Services immediately.

Intellectual Property

The website, mobile application, and all of their content, features, and functionality (including but not limited to text, graphics, logos, icons, images, software, and underlying technology) are the sole property of Vealthx (Cettlx Services Pvt. Ltd.) and are protected under applicable copyright, trademark, and intellectual property laws of India.

You may not copy, reproduce, modify, republish, upload, transmit, or distribute any material from our website or app without our prior written permission. Unauthorized use of our intellectual property may result in legal action, including civil and/or criminal liability under applicable law.

Nothing in these Terms shall be construed as granting any license or right to use any trademarks, service marks, or logos displayed on the website without the express written consent of Vealthx.

23.1. Indemnity

You agree to indemnify, defend, and hold harmless Vealthx (Cettlx Services Pvt. Ltd.), its officers, directors, employees, agents, and affiliates from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

Your breach of these Terms and Conditions;
Misuse, unauthorized use, or fraudulent use of the Platform or Services;
Violation of any applicable law, regulation, or third-party rights;
Infringement of intellectual property or other proprietary rights by you;
Any User Content you submit, post, or make available through the Platform.

This indemnity obligation will survive termination or expiration of these Terms and your use of the Services. Vealthx shall have the right to recover such amounts directly from you, including through legal proceedings if necessary.

For clarity, Vealthx does not accept or hold any client funds for investment purposes; recovery under this indemnity shall be limited to legal recourse or deduction from advisory fee refunds, if applicable.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Arbitration

Any dispute or difference arising out of or in connection with these Terms, including disputes relating to their validity, interpretation, breach, or termination, shall be referred to and finally resolved by arbitration under the provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator, mutually appointed by both parties. The seat and venue of arbitration shall be Bengaluru, Karnataka. The proceedings shall be conducted in English. The arbitral award shall be final and binding on both parties. Nothing in this clause restricts or limits your right to approach SEBI or any other regulatory authority for grievance redressal.

Court Jurisdiction

The courts at Bengaluru, Karnataka shall have exclusive jurisdiction for (i) enforcement of arbitral awards, (ii) matters relating to interim reliefs in support of arbitration, and (iii) disputes involving regulatory authorities or statutory obligations under SEBI or applicable Indian laws. Nothing in this clause shall restrict or limit an investor’s right to approach SEBI or any other competent regulatory authority for grievance redressal.

24.1. Severability & Waiver

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect. Failure or delay by Vealthx to enforce any right or remedy under these Terms shall not constitute a waiver of such right or remedy.

24.2 Regulatory Compliance

The Platform and payments processed hereunder are subject to applicable Indian laws including the Information Technology Act, 2000 and rules thereunder, the Digital Personal Data Protection Act, 2023, RBI directions and Payment Aggregator/PSP guidelines, SEBI (Investment Advisers) Regulations, 2013, and other applicable circulars and rules, as amended from time to time.

Responsibilities of Investors

Do’s

Always deal with SEBI registered Investment Advisers only.
Verify the Investment Adviser’s valid SEBI registration certificate.
Check SEBI registration number on the SEBI website (https://www.sebi.gov.in/).
Pay advisory fees only through banking channels and insist on proper receipts.
Insist on risk profiling before accepting advice.
Ask questions and clarify doubts before acting on advice.
Evaluate risk–return, liquidity, and safety aspects before investing.
Obtain written terms and conditions of advisory services.
Remain vigilant while executing financial transactions.
Contact regulatory authorities in case of unresolved grievances.
Report any offers of “assured returns” to SEBI.

Don'ts

Do not rely on stock tips provided under the guise of investment advice.
Do not hand over funds to the adviser for making investments.
Avoid offers promising assured or unusually high returns.
Do not rely solely on luring advertisements or market rumors.
Do not make investment decisions solely based on phone calls or SMS/WhatsApp messages.
Do not succumb to repeated pressure tactics or pushy calls.
Avoid falling for discounts, free gifts, or inducements.
Do not invest beyond your financial capacity and risk appetite.
Never share login credentials, OTPs, or sensitive information with advisers or third parties.

Audit & Record Keeping

Vealthx shall maintain records of advice, risk profiling, agreements, and communications for a minimum of 5 years as required under SEBI IA Regulations.

Vealthx shall also undergo an annual audit of compliance with SEBI (Investment Advisers) Regulations and maintain necessary records accordingly.

All client interactions, whether oral or written, including pre-engagement communications, will be recorded and securely maintained.

Such records may be maintained in electronic or physical form and shall be made available to SEBI or any competent authority upon request.

Contact and Grievances

Grievance Officer

Parashuram Hallur

Cettlx Services Pvt. Ltd.

Email: parash@vealthx.com

Address:
#C106, Arvind Sporcia St Annes Church Road Rachenahalli Behind Manyata Tech Park Bengaluru - 560077

Response Time: Vealthx will acknowledge your complaint within 48 hours and Endeavour to resolve it within 15 working days; complex cases within 30 days.

27.1 Payments & Billing Support

For billing or payment-related queries (charges, refunds, chargebacks), contact:

Email: support@vealthx.com

Hours: Mon–Fri, 10:00–18:00 IST

Unresolved issues may be escalated to the Grievance Officer in Clause 27. If your grievance is not resolved satisfactorily, you may escalate the matter to the Compliance Officer of Vealthx at support@vealthx.com.